Marketing Automation lets digital marketers implement an entire digital marketing strategy without having to manually send out every component of the campaign. Automation tools can help you to identify your ideal audience, design the right content that speaks directly to them and automatically trigger communications based on a pre-defined schedule or customer behaviour.
Data & Marketing Automation
If you are currently running digital campaigns across channels, you are likely collecting customer data through many interactions such as emails, website visits, apps and on social media. This data can be put together to create a detailed view of your audience.
This is where Marketing Automation comes in. It takes your data and streamlines segmentation and targeting processes so that you can determine the right audiences, quickly and at scale. It then sends out tailored messages to suit each target customer based on their profile. As the process is automated, it helps businesses save time and resources by driving revenue and ROI while business owners can focus on growing their business.
Your customer’s journey is shaped by every interaction that they have with your brand. Using Marketing Automation, you can tailor interactions for every individual at the touch of a button, based on the data that you have collected on them. This allows you to create a personalised, streamlined experience that enhances the customer’s perception of your brand at every touchpoint.
It does this by sending out relevant content and messaging, at scale, and across many channels. For example, it can be used to send email messages with dynamic content that is personalised beyond inserting a customer’s name, to actually providing articles and links on topics that are of interest to them. It also allows advertisers to integrate mobile messaging with email and social campaigns through SMS/MMS and push notifications as well as generating digital ads that show to the target prospect at the right moment of their buyer journey.